We hope you are pleased with your pictures. If you are ever dissatisfied with your pictures, we will refund everything you have paid or reprint the pictures to your satisfaction.
Usually, we can correct the problem with a remake. A phone call may be the quickest and easiest way to solve the issue.
We ask that you return the pictures you want replaced to us. Always return pictures you want remade directly to us. Returning pictures through the store or school will delay your request and increase the chance of confusion. The following are some problems that can be corrected with a remake:
Our photographers take several poses and we select the best poses for your package. Reasonable people can disagree about which poses are best. If you would be satisfied by having a pose you don't like reprinted in a pose that you do like, just ask. Return the pictures you want reprinted and a billfold print of the pose you want. The billfold print will be returned with your reprinted pictures.
Return the defective or damaged prints to us and we will reprint them. In some cases it may be best to call us first to be certain that the defect is something we can correct. If not, providing you with a different pose may be
a better solution.
Our photographers have the equipment and training to photograph most subjects without any reflections. Some glasses are more difficult and sometimes the photographer
blew it. Please call us.
We can usually correct this problem.
We only refund complete packages for pictures photographed in a store and full sheets for pictures photographed in a school. Please check with your store or school before returning the pictures to us. if the store or school still has the original paperwork it may be more convenient for them to give you the refund.